Portuguese at a Post Office in Brazil: Send a Package and Ask for Help
Practice post-office vocabulary and questions for mailing a package, confirming the address, and understanding tracking information.
Real Life Portuguese · 7 min read · Updated October 14, 2026
The short answer
A package is a pacote or encomenda, and sending it is enviar. Begin by saying whether you need to send a document, a small parcel, or something fragile. Ask whether the item needs special packaging and which information the clerk needs before you choose a service.
Explain what you need to send
Postal options, prices, and delivery estimates change. Ask the clerk to confirm the current services for your destination and keep the receipt or tracking details they provide.
Quero enviar este pacote para outro estado.
I want to send this package to another state.
Preciso embalar o produto antes de enviar?
Do I need to package the item before sending it?
Como envio este documento com comprovante?
How do I send this document with proof of mailing?
Check the address and recipient information
The destination address is endereço de destino, the recipient is destinatário or destinatária, and the sender is remetente. Write the details clearly and confirm postal code (CEP), city, and state. If you are spelling a name or street, use the alphabet guide and ask the clerk to repeat any part you are unsure about.
You can ask which fields are required and whether a phone number is needed. Do not guess at missing information; check with the recipient before submitting the package.
Pode conferir se o CEP está correto?
Could you check whether the postal code is correct?
Quem deve aparecer como remetente?
Who should be listed as the sender?
Preciso informar um telefone do destinatário?
Do I need to provide the recipient’s phone number?
Ask how to track the package
After the package is accepted, ask whether you will receive a tracking code and where you can check its status. Confirm which receipt or message contains the information. If a status is unclear later, ask the postal service to explain the wording rather than assuming what a delivery scan means.
A simple clarification can save a second visit: repeat the tracking number or ask the clerk to point out where it appears. Keep the code private if it gives access to delivery details.
Este envio tem código de rastreamento?
Does this shipment have a tracking code?
Onde posso acompanhar a entrega?
Where can I follow the delivery?
Pode me mostrar onde está o código no recibo?
Could you show me where the code is on the receipt?
Put it into practice
Before you leave, confirm the destination, the receipt, and how you can track the shipment. Repeat any important number to check that you heard it correctly.
Quick practice
Which Portuguese example matches “Could you show me where the code is on the receipt”?
Choose an answer to check yourself.
Keep practicing with the Real Life Portuguese app
Build on this guide with everyday expressions and native Brazilian audio. Choose iPhone, Android, or the web app.