Ask About a Product Warranty or Repair in Portuguese
These phrases help you describe what stopped working and ask a store or service center about next steps.
Real Life Portuguese · 5 min read · Updated October 14, 2026
The short answer
At an electronics or appliance counter, explain the symptom you observed and when it began. Use parou de funcionar (stopped working), não está carregando (is not charging), and aparece uma mensagem de erro (an error message appears). Let a technician identify the cause.
Describe what stopped working and when
Bring the purchase receipt or product details if you have them, and ask which service desk handles the next step. Warranty coverage, repair options, and time frames depend on the product and provider, so ask the responsible company to explain the terms that apply.
O aparelho parou de funcionar ontem.
The device stopped working yesterday.
O celular não está carregando.
The phone isn’t charging.
Aparece esta mensagem de erro na tela.
This error message appears on the screen.
Ask who handles the warranty and repair estimate
Garantia means warranty, assistência técnica means technical service, and orçamento is an estimate. Ask whether the store can check the warranty or whether you need to contact the manufacturer or an authorized service center.
Before approving a paid repair, ask what the estimate covers and whether the technician will contact you if the cost changes. Keep the written service record so you can review the model, reported issue, and agreed next step.
Este produto ainda está na garantia?
Is this product still under warranty?
Preciso falar com a assistência técnica?
Do I need to speak with technical service?
Pode me passar um orçamento antes do conserto?
Could you give me an estimate before the repair?
Put it into practice
Describe observable symptoms, ask who handles the warranty, and confirm the repair estimate and next step with the responsible service provider.
Quick practice
Which Portuguese example matches “Is this product still under warranty”?
Choose an answer to check yourself.
Keep practicing with the Real Life Portuguese app
Build on this guide with everyday expressions and native Brazilian audio. Choose iPhone, Android, or the web app.