Missed a Package in Brazil? Portuguese for Delivery and Redelivery
If a package could not be delivered, ask what the tracking status means and whether another attempt or pickup is available. These phrases help you clarify the next step.
Real Life Portuguese · 6 min read · Updated October 15, 2026
The short answer
Use encomenda or pacote for a package and entrega for delivery. If you were not home, say não tinha ninguém em casa quando o entregador passou (no one was home when the courier came by). If the tracking page only says tentativa de entrega, ask what happened rather than assuming the package is waiting at a specific location.
Explain what happened to the delivery
Keep the order or tracking number available when you contact the seller or carrier. Do not send a full address or personal code in a public post.
Aparece uma tentativa de entrega, mas eu não estava em casa.
It shows a delivery attempt, but I wasn’t home.
Você pode verificar onde está a encomenda?
Can you check where the package is?
Ask about the available next step
Ask whether another delivery attempt is planned, whether you can choose a date, or whether pickup is available. Carrier rules vary by service and shipment, so confirm the option attached to your tracking number.
If you are speaking with a building doorman or reception desk, ask whether a package was left with them. If you are contacting the carrier, describe the address detail that may have caused a problem, such as an apartment number or bloco.
Vai haver outra tentativa de entrega?
Will there be another delivery attempt?
Posso retirar o pacote em algum lugar?
Can I pick up the package somewhere?
O número do apartamento estava no endereço?
Was the apartment number included in the address?
Repeat the plan and keep the confirmation
Before ending the conversation, repeat the next step and any date or location the representative gave you. Ask for a reference number or written confirmation if the service provides one.
A useful closing question is então, agora eu preciso esperar uma nova tentativa? (so, now I need to wait for another attempt?). It checks that you understood without sounding confrontational.
Put it into practice
Describe the tracking status, ask which options apply to your package, and repeat the confirmed next step. Carrier policies can differ.
Quick practice
Which Portuguese example matches “Can I pick up the package somewhere”?
Choose an answer to check yourself.
Keep practicing with the Real Life Portuguese app
Build on this guide with everyday expressions and native Brazilian audio. Choose iPhone, Android, or the web app.