Return or Exchange a Purchase in Brazil: Portuguese Phrases
Learn how to describe a purchase issue and ask about troca, devolução, or reembolso in Brazilian Portuguese. Confirm the store’s policy and the terms that apply to your order.
Real Life Portuguese · 6 min read · Updated October 15, 2026
The short answer
Use troca when asking about an exchange, devolução for returning an item, and reembolso when asking about a refund. Explain what is wrong in one sentence: veio com defeito (it arrived defective), ficou grande (it is too large), or recebi o modelo errado (I received the wrong model).
Describe the item and the issue factually
Bring or show the order confirmation, receipt, and item details if the seller asks. The return process can depend on where and how you bought it, so describe the purchase and ask what the seller needs to check.
Comprei esta camisa ontem, mas ficou grande.
I bought this shirt yesterday, but it is too large.
O produto chegou com defeito.
The product arrived defective.
Ask which option applies to your purchase
You can ask whether an exchange, return, repair, or refund is available. State what you would prefer, then ask the seller to explain the current process and any required documents.
Avoid assuming that every store or product follows the same procedure. If the explanation is unclear, ask what the next step is and when you should expect an update.
Posso trocar por um tamanho menor?
Can I exchange it for a smaller size?
Como funciona a devolução neste caso?
How does the return work in this case?
Quais documentos preciso apresentar?
Which documents do I need to show?
Confirm timing and proof of the request
If the seller opens a request, ask for a protocol or confirmation message. Check whether you should bring the item, packaging, or accessories and confirm the date for your next action.
Repeat the plan back in plain language: então, vou trazer o produto e a nota amanhã? (so, I should bring the product and receipt tomorrow?). If a policy question affects your rights, check the official terms or consumer guidance for your location rather than relying on a general phrase guide.
Put it into practice
Say what you bought, describe the issue, and ask which return option applies. Confirm the process and keep its written reference.
Quick practice
Which Portuguese example matches “Can I exchange it for a smaller size”?
Choose an answer to check yourself.
Keep practicing with the Real Life Portuguese app
Build on this guide with everyday expressions and native Brazilian audio. Choose iPhone, Android, or the web app.